Terms and Conditions

1. Definitions:

• Company: Refers to Trusmile Surgical, registered in Sialkot, Pakistan, under number A-47073.
• Contract: The agreement resulting from a customer’s order and these terms.
• Customer: The entity placing an order for goods from the Company.
• Goods: The products specified in the order.
• Order: The purchase order submitted by the Customer.

2. General:

• Headings are for reference only and do not affect the interpretation of these conditions.
• The contractual documents in order of priority are: the Quotation and then the Conditions.
• No other terms apply unless agreed in writing.
• Trusmile Surgical may update these Conditions as needed.

3. Ordering:

• Each order is an offer, subject to acceptance by the Company.
• The Customer must ensure order accuracy.
• Special conditions apply to Samples and Free of Charge Goods.

4. Prices:

• Prices are exclusive of taxes and subject to change with notice.
• Prices may increase due to uncontrollable factors.
• Errors on the website are corrected, and incorrect orders are canceled.

5. Delivery:

• Delivery address is specified in the Order.
• Trusmile may withhold delivery for overdue payments or financial issues.
• Timely delivery is not guaranteed.

6. Title and Risk:

• Goods are at the Customer’s risk upon delivery.
• Ownership passes after full payment.
• The Customer may not pledge or charge Goods.
• Trusmile can recover unpaid sums even if ownership hasn’t passed.

7. Terms of Payment:

• Payment is due within 30 days of the invoice.
• Each consignment is invoiced separately.
• No disputes or delays should affect prompt payment.

8. Warranties:

• Trusmile ensures Goods meet specified standards and are free from defects.
• No warranty of fitness for a specific purpose unless specified in writing.
• Goods not manufactured by Trusmile are subject to the manufacturer’s warranty.

9. Missing and Defective Goods:

• Customer must inspect Goods upon receipt.
• Complaints regarding missing or defects must be made promptly.
• Complaints about defects not apparent on inspection must be filed promptly.
• Complaints must adhere to specified timeframes.

10. Liability:

• Trusmile Surgical’s liability for missing or defective Goods is to repair or replace them.
• Consequential losses are not covered.
• Total liability is limited to the Contract value.
• This clause survives termination of the Contract.

11. Return of Goods:

• Return requests are subject to approval.
• Trusmile Surgical may charge for returned Goods.
• Requirements for return are defined, and the process must be followed.

12. Returns and Cancellations:

• Requests for returning Goods must adhere to specified conditions.
• Cancellation may incur re-stocking charges and is at Trusmile’s discretion.

13. Specifications and Markings:

• Trusmile may modify Goods’ specifications within reasonable limits.
• Goods’ markings, packaging, and presentation must not be altered.